Question 1

What is the minimum order quantity (MOQ) for custom stationery?

Accepted Answer

Our MOQ varies depending on the product type. Generally, pens and small items start from 100 pieces, notebooks from 50 pieces, and desk accessories from 30 pieces. For stationery gift sets, the MOQ is typically 30 sets. We can discuss flexible options based on your specific requirements.

Question 2

How long does it take to complete an order?

Accepted Answer

The typical production timeline is 15-25 working days after sample approval, depending on the product complexity and order quantity. This includes production, quality control, and packaging. Delivery time is additional and varies based on your location. Rush orders may be accommodated with additional charges.

Question 3

What payment methods do you accept?

Accepted Answer

We accept various payment methods including bank transfers, corporate checks, and major credit cards for established clients. For new clients, we typically require a deposit before production begins, with the balance due before shipment. Specific payment terms can be discussed based on order value and client relationship.

Question 4

Can I see samples before placing a bulk order?

Accepted Answer

Yes, we strongly recommend sample approval before proceeding with full production. We provide physical samples with your actual design and materials so you can verify quality, colors, and specifications. Sample production typically takes 3-5 working days. Sample fees may apply and can be credited toward your bulk order.

Question 5

What customization options are available?

Accepted Answer

We offer comprehensive customization including logo printing, engraving, embossing, debossing, color matching, and custom packaging. Different products support different customization methods. Our team will recommend the best options based on your product choice, design requirements, and budget.

Question 6

Do you provide design services?

Accepted Answer

Yes, our experienced design team can create custom artwork and product mockups aligned with your brand guidelines. We provide multiple design concepts for your review and work collaboratively to refine the final design. If you have existing artwork, we can also work with your files to ensure optimal print results.

Question 7

What are your shipping and delivery options?

Accepted Answer

We work with reliable logistics partners to ensure safe and timely delivery. Shipping options include standard delivery, express shipping, and freight services for large orders. Delivery time varies based on destination and shipping method selected. We provide tracking information for all shipments and can arrange delivery to multiple locations if needed.

Question 8

Can you match specific Pantone colors?

Accepted Answer

Yes, we can match specific Pantone colors for most products and printing methods. Color matching accuracy depends on the material and printing technique used. We recommend sample approval to verify color accuracy before full production, as colors may appear slightly different on various materials.

Question 9

What if I receive defective products?

Accepted Answer

We maintain strict quality control procedures to minimize defects. However, if you receive defective products, please contact us immediately with photos and details. We will investigate the issue and provide appropriate solutions, which may include replacement, repair, or credit, depending on the nature and extent of the defect.

Question 10

Do you offer eco-friendly or sustainable options?

Accepted Answer

Yes, we offer various eco-friendly alternatives including recycled paper products, bamboo pens, biodegradable materials, and sustainable packaging options. We can recommend environmentally responsible choices that align with your corporate sustainability goals without compromising on quality or appearance.

Question 11

Can I reorder the same products in the future?

Accepted Answer

Absolutely. We maintain records of all orders including specifications, artwork, and materials used. This makes reordering simple and ensures consistency across multiple orders. We can also store your approved samples for future reference. Please note that material availability may occasionally change, but we will inform you of any necessary substitutions.

Question 12

What information do I need to provide when requesting a quote?

Accepted Answer

To provide an accurate quotation, we need details including product type, quantity, customization requirements (logo, text, colors), preferred materials or finishes, and your timeline. If you have reference images or design files, those are helpful too. The more information you provide, the more accurate our quote will be.

Question 13

Do you work with international clients?

Accepted Answer

Yes, we serve clients both locally and internationally. We have experience with international shipping and can handle necessary documentation. Shipping costs and delivery times vary by destination. For international orders, we recommend discussing specific requirements including customs considerations and preferred shipping methods.

Question 14

Can I visit your facility or showroom?

Accepted Answer

We work with a network of manufacturing partners to provide the best quality and pricing. While we do not have a public showroom, we are happy to arrange meetings at our office to discuss your requirements and review product samples. Please contact us to schedule an appointment.

Frequently Asked Questions

Still Have Questions?